Refund policy
No refunds or returns will be made for any custom, personalised, made to order products or earrings.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
Returns
You must contact us prior to sending, otherwise it will not be accepted.
If you are sending a return from outside the UK, you must clearly state on the customs form that the parcel is a return.
Once your return parcel has been received, we will process your refund within 14 days. You will receive a confirmation email once your exchange/refund has been processed.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at rensstudioco@gmail.com.