Delivery & Returns

PROCESSING 

Here at Rens Studio almost all orders are made to order which makes your order so special. It does also mean that we're not the same as Amazon. Please allow enough time in ordering for your product to be made to the standard we are happy with. There is not guaranteed time frame for each product. Anything custom will of course take longer. Below are some ROUGH guide lines. Please always check the website banner and social media for any updates.  ( DM's are not monitored) Emails are responded to as quickly as possible, unless on holiday when they will be responded to on our return. Our next holiday when the shop will be closed is 

Closed til July 13th. 

Customs - 21 days.

Pre orders  2-4 weeks. 

Bows/screen prints/vinyl/engraving - 3 weeks. 

SHIPPING 

Please allow a little more time at busy periods like christmas or new launches your order is being made to the best quality as quickly as possible, 
We are a very small business and just myself doing everything.

Please contact royal mail if your item is damaged in transit or lost as this is out of my control. Once you've contacted them i will assist when i can. 

Please check the address as any parcels sent back due to the address being wrong will be subject to a redelivery fee. 

ZONES Shipping NOT INC PROCESSING TIMES estimated by royal mail.

UK 2- 4 working days (48 hour tracked) 

Rest of the world - up to 14 working days. 

The above timeframes are as per the Royal Mail website and used as a guide only.

UK ORDERS 

Orders are sent via Royal Mail 48 tracked. You will receive an email with the tracking information once dispatched. Tracked 48 can take between 2-5 working days once dispatched.

 

INTERNATIONAL ORDERS

It is the responsibility of the buyer to pay for any duties and tax and any other custom fees on delivery. Please check with the customs borders before purchasing as new regulations are introduced regularly. Most countries are covered at checkout. 

Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Rens Studio Co. For further details of charges, please contact your local customs office.

 

RETURNS

Returns are not accepted on any custom, personalised, pierced or made to order goods. 

Please use the contact page to get in touch if you need to return a faulty item.

For more information check out the Refunds policy.