Delivery & Returns

SHIPPING 

Please allow a little more time at busy periods like christmas, your order is being made to the best quality as quickly as possible, 
As a very small business and just myself doing everything, processing times are 2-7 business days (Monday- Friday) and 3-10 business for custom orders. However it is usually quicker than this. 

Please contact royal mail if your item is damaged in transit or lost as this is out of my control. Once you've contacted them i will assist when i can. 

Please check the address as any parcels sent back due to the address being wrong will be subject to a redelivery fee. 

ZONES

UK 2- 4 working days

Europe 5-7 working day

Rest of the world - up to 14 working days. 

The above timeframes are as per the Royal Mail website and used as a guide only.

UK ORDERS 

Orders are sent via Royal Mail 48 tracked. You will receive an email with the tracking information once dispatched. Tracked 48 can take between 2-5 working days once dispatched.

 

INTERNATIONAL ORDERS 

All international orders are send Delivery Duty Unpaid. It is the responsibility of the buyer to pay for any duties and tax and any other custom fees on delivery. 

Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Rens Studio Co. For further details of charges, please contact your local customs office.

 

RETURNS

Returns are not accepted on any custom, personalised, pierced or made to order goods. 

Please use the contact page to get in touch if you need to return a faulty item.

For more information check out the Refunds policy.