FAQ

PROCESSING 

Here at Rens Studio almost all orders are made to order which makes your order so special. It does also mean that we're not the same as Amazon. Please allow enough time in ordering for your product to be made to the standard we are happy with. There is not guaranteed time frame for each product. Anything custom will of course take longer. Please always check the website banner and social media for any updates.  ( DM's are not monitored) Emails are responded to as quickly as possible, unless on holiday when they will be responded to on our return. Our next holiday when the shop will be closed is:

Closed til July 13th. 

Can i change/cancel my order?

Please contact us immediately, some items are shipped within hours. If postage has already been purchased then unfortunately its too late for any changes or cancellations. 

Whats the jewellery made from?

Please check individual listing for material content. However almost all jewellery is stainless steel. This is a strong metal with high properties, so wont tarnish or turn green. If you have any allergies to certain metals, please contact us for a full breakdown. Any time i use a new material it's tested for 6 weeks before launch to ensure quality. 

Can i request something?

Absolutely! if you'd like a pair of boot charms as earrings, a different chain length etc please contact me. This might not always be possible for stock or time reason but i'll try my best!

When are restocks?

For restock information please follow on social media as this is the main place for updates .

Do you ship internationally?

We are a UK based business, currently due to new GSPR guidelines we are only shipping internationally to, Canada, Australia, US and some of Asia. Hopefully soon we will we be able to ship to Europe again.